Terms & Conditions

Last updated: 6 October 2026

These terms govern use of the A to B app, website and provider portal. Read them together with the Privacy Policy and relevant service policies before using the platform or submitting a request.

The platform is operated by A TO B Partners in the Kingdom of Saudi Arabia. For enquiries: support@atob.group.

What the platform is

A to B is an intermediary platform connecting customers with event-service providers (hospitality staff, buffets, games, event organisation and more). The platform is not the service provider. The provider is responsible for delivering what you agreed, for its quality and safety, for the safety of their equipment, for keeping to the agreed time, and for complying with applicable regulations.

Your account

• You must be sixteen or over to create an account.
• You are responsible for accurate account information, protecting your email, mobile number and sign-in methods, and notifying support of suspected unauthorized use.
• The information you enter must be accurate. An incorrect address or event date may affect fulfilment; its consequences are reviewed under the request details, cancellation policy and statutory rights.
• An account may be suspended for abuse, fraud, or breach of these terms.

Bookings and prices

• The price shown includes the base package price and the extra options you select, and the total is shown to you before you continue.
• All amounts are in Saudi Riyals.
• A booking becomes confirmed only after payment is completed and the provider accepts it. The platform displays the request status and required-action deadline. A request may be cancelled when its deadline expires.
• A provider may decline a request with a stated reason, and any payments already made are handled under the Cancellation & Refund Policy.
• Date and capacity availability comes from the provider's own data. No date is ever presented to you as available without data supporting it.

Cancellation and refunds

Cancellations and refunds are governed by the Cancellation & Refund Policy, which forms part of these terms. Any service-specific conditions are shown before you complete your request and do not limit your statutory rights.

Your obligations

• Provide a suitable, safe place for the service, with reasonable access for equipment.
• Be present, or authorise someone to receive, at the agreed time.
• Do not misuse the provider's details or contact them outside the purpose of the booking.

Reviews and content

• A review must reflect a genuine experience of an actual booking.
• Reviews may not contain: anyone's personal data, insults or defamation, unlawful content, advertising, or paid or duplicated reviews.
• We may hide or remove any violating content, and every moderation decision is logged.
• By posting a review you grant us the right to display it on the platform. The review is removed when you delete your account, as described in the Privacy Policy.

Liability

• The platform operates intermediation, request management and available support services, subject to its applicable legal responsibilities.
• Providers are responsible for delivering their services according to the agreed description and conditions. The platform receives complaints and reviews relevant request records and evidence within its authority.
• These terms do not exclude liability that cannot lawfully be excluded or waive statutory consumer rights.

Intellectual property

The A to B name, logo, designs and category artwork belong to the platform and may not be used without written permission.

Changes to these terms

Updated terms are published with their revision date. Material changes are communicated through an appropriate channel, and consent is requested where required.

Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the Saudi courts have jurisdiction over any dispute arising from them.

Contact

support@atob.group