You can delete your account and its data inside the app. You do not need to email or contact support to complete in-app deletion.
Delete inside the app
- Open Settings, then Privacy & Account.
- Select Delete Account and review what will be deleted and what must be retained.
- Complete the verification and confirmation shown on screen to finish deletion.
If you uninstalled the app or cannot sign in, the email assistance option below lets you request deletion without reinstalling.
What gets deleted
- Your name, mobile number and profile details.
- Your saved addresses and delivery address copies and notes in bookings.
- Your reviews and their photos/tags.
- Complaint text, notes and cancellation reasons, including their event and audit-log copies.
- Your favourites.
- The consents recorded in the app.
- Your sign-in identity, so the account can never be used again.
What we keep, and why
- Completed booking and payment records — required by Saudi invoicing, zakat and tax rules, and to handle fraud and disputes. Retained according to the requirements applicable to each record type. Your name and number are detached on deletion, so references needed for financial-record integrity remain.
An account cannot be deleted while a booking is live (paid, confirmed or in progress). Complete or cancel it under the cancellation policy first.
Complaint statuses, dates and financial records remain after their free text is erased. Deleting an account from the application database does not immediately erase backups, authentication-provider logs or your support/privacy emails; these are reviewed separately as part of a privacy request.
Help when you cannot access the app
Email your account deletion request to privacy@atob.group, quoting the registered email or mobile number. The link opens your email app; send the message yourself. No request is recorded until it arrives. Never send a password or sign-in code.
We respond to email requests within 30 days. If a legally permitted extension is needed, we tell you why and for how long.